My life could be worse, I could be doing the sysadmin gig for the clueless like Derek. I have had similar things happen while a programmer dealing with mostly clueful but some clueless QA people, and even more so back in the bad old days as a tech support bob. I remember being emailed an MS Word document, containing nothing but a screenshot of a fucking console window with a few lines of text in it (an error or something). I think I emailed back a pdf of a full size png of a word window with a screenshot of a terminal with an image viewer of a desktop screenshot of a terminal with the words “please do not email information in unsuitable formats” or something like that. Somehow I’m really glad I had my QA people instead of Dereks though 🙂