I don’t know if I should be surprised or impressed or not, but I have to say I was happy to get a call this afternoon from my building manager saying he’d gotten the request for work order I had dropped off (around 10 the night before, dropped off to the local building manager, the person calling was the “real” manager) saying that the toilet handle had busted. He got my permission to go into the apartment and fix it, and did, simple as that.