In a follow up to bitching about doing support I have to go again. Long ago in my company now several times gone I used to joke with Silverstr and ScoobyD and the guys there about an email we got from the QA department. It was a word document with nothing but a screenshot of text in a terminal window in it. I joked that I’d reply with a BMP of a word document with a screenshot of a word document containing a file with the words “next time just cut and paste the text” or something like that.
$Dude who emailed me the issues earlier called me again tonight. The “oh it’s fixed now” had changed back to “there’s an error”. So I asked him on the phone if he could duplicate it. “No.” I asked if she could send me a detailed way to duplicate (ie: click here, click here, etc), and he wanted to call me tomorrow at lunch to walk me through it. I tried again to just get an email with a list, but no. Of course, if I can’t duplicate the error, what exactly can I do again?
A runtime error has occurred
Do you wish to debug
Error: object expected
and an attachment….
Of a view source page from IE….
That’s been printed out…
And scanned or faxed back into digital form. (See image)
Towards the bottom of the page a line has a large arrow pointing to it (line 46 I guessed). Nothing really there. An HREF link with an onclick and onmouseout links. Looking at the page in a validator that’s not even the right line pointed to. There is also no indication in the PDF what page this came from, just the helpful title “^TransientScriptDocument0.txt”. Luckily there is an indication in the html code of the page itself.