This is Why I Hate Support
I’d forgotten why I don’t like doing support. I have to deal with things like this:
[company]just called and they can’t get into the admin section. They saythey keep getting a bug or line error.
Please take a look at it today when you have a minute and advise..
This came from my contact at a company I work with on consulting projects about a site that was done last year, a site which I haven’t been on in about 4 months I might add. So I helpfully logged into the admin section (there are two or so, so I went to the one called “admin”). My reply:
Works for me.
A few hours later I get:
She says after she logs on, she gets a runtime error line 46 object expected anytime she tries to do anything like click on a menu.
I ranted back with a list of “what makes a good bug report”, and that I couldn’t possibly determine what was wrong with the system which such little information. Five minutes later:
All works now!
Happy to help……
Now if only I could fix my actual work issues that easily….